FREQUENTLY ASKED QUESTIONS

If I purchase online, when will I receive my tickets?

After making your online purchase, you will receive a confirmation of the transaction automatically, and within a period not exceeding 48 hrs, you will receive by email a booking confirmation where you can find your tickets and your confirmation numbers. It will be necessary to present a copy of this last email or show it on the screen of your mobile device or tablet.   

What happens if I make an error in my data or tour date?

You can write us at info@lahaciendapark.com and request the correction of your data or the change of your reservation.

Can I use my card in the currency of my country to pay through the website?

Yes, it is possible. 

What happens if the person who made the payment will not go to the park?

It is not necessary for the person owner ther card to go to the park, you will only require the confirmation number and/or confirmation emails.

Can I present my confirmation number on my mobile phone or tablet?

Yes, it is possible, actually, we recommend doing it this way to avoid printing on paper. We are pro ecology.

What’s the entrance fee?

Our unique fee is $99 USD per person, including all 7 activities in the park. Prices may change without prior notice or for specific promotions.

What does my entrance include?

It includes roundtrip transportation from specified pick up points, and the 7 experiences inside La Hacienda Park.

Is there a special price for children?

We don´t have a special price for children.

What is the minimum age allowed inside the park?

There is no minimum age allowed inside the park. However, the minimum height to do the La Hacienda Park´s activities is 110 and 120 cm.  

How long does the complete activity last?

It is a full day activity and regularly lasts about 6 to 7 hours from pick up until return to your hotel. 

Will i be able to do the 7 experiences in a single visit to the park?

Yes, in fact, the tour was designed for all attendees can enjoy all activities without problem.

Can i give up one of my experiences and receive a special price? 

It is not possible to receive a lower price, even if you give up any of the activities. If you prefer, you can decide not to do any activity, but the price will always be $99 usd. 

Can i repeat once or several times the same activity?

The dynamics of the park was designed so that everyone can enjoy the 7 activities, so you will have to progress through the activity circuit without the possibility of repeat one. 

Are there activities for my young children to enjoy while I am doing the La Hacienda Park´s attractions?

We have a kids club and staff that will take care of the little ones who cannot enjoy the La Hacienda Park´s activities. In this way you can spend a day full of adventure, and the little ones one full of fun.

Are there any additional costs that i should consider?

You can enjoy the 7 experiences for only $99 usd, included your roundtrip transportation. But it is true, that snacks and drinks in the grosery stores, have an extra price as does the photo package. 

Can i bring my own food or drinks to La Hacienda Park?

No, bringing any kind of food or drink with you to the park is prohibited. We have stores where you will be able to buy drinks and snacks. In addition to this, there are different spots in the park where you can find drinking water.

Can i bring food for my baby?

Yes, food for babies is permitted at the park.

What kind of food do you serve at the Dominican buffet?

At our buffet you will find rice, beans, fried chicken, a salad bar, stews, fish, pasta, bananas, jello, rice pudding, and more. 

Are drinks included in the buffet?

Our Buffet does not include drinks, but you’ll be able to buy them at our stores, we have very accessible prices 

Do I need a driving license to drive a buggy?

Yes, you must have a valid driving license 

Do I need to know how to ride a horse to do the horseback riding activity in La Hacienda Park?

No, you can ride even if this is your first-time horseback riding

What’s the maximum weight permitted for the ziplines?

250 pounds (114 kg). And a minimum height of 47”.

What kind of animals will I see at the safari?

Our safari is focused on Dominican culture, you will see farm animals, be able to listen to information about crops, coffee, and family lifestyle in the mountains. You will be able to taste our coffee and the original Dominican cocoa recipe.

Does the park has a bathroom area?

Yes, we have bathrooms, showers, wardrobes, and lockers.

Can i bring my own camera?

Yes, but there are specific areas inside the park for taking pictures. For safety reasons you can’t take your camera to all activities.

Where is La Hacienda Park located?

La Hacienda Park is located in the Anamuya Mountain, 30 to 40 minutes from Bávaro and Punta Cana. You don’t have to worry about transportation; our tour includes it.

Can i get there in my own car?

Yes, once you have purchased your ticket, please contact us to send you the exact location and GPS coordinates.

Can i bring my pet?

It is not possible due to the nature of La Hacienda Park´s activities and facilities. 

How can I get in touch with your customer service?

You can contact us through our e-mail address info@lahaciendapark.com, on our web site chat, or at our phone number 1-809-2219444 ext 263 and 248.

At what times can I contact you?

You can contact us from 9:00 to 18:00 (Local hour -4GMT) Mondays to Saturdays on our phones or chat. We are available 24 hours a day via e-mail. 

What happens if I can’t make it to my excursion?

You can change the date up till 48 hours before the excursion. You can also cancel and receive 100% of your purchase fee back if you cancel within 48 hours before the day of the excursion. 

Is there a changes and cancellations policy?

Yes, check the details at: https://www.lahaciendapark.com/gb/politicas-de-cancelacion/

How can I find out if my hotel is included on the pickup list?

When selecting the purchase option on our website, you can also find a list of hotels where pickup is available.

What is the pick up time?

Pickup times vary depending on the hotel where you are staying, once you select your hotel and travel date you will be assigned a pickup time. Pickup times are scheduled between 7:00 AM and 9:00 AM local time. 

At what time will I be back in my hotel?

Departure time from the park is between 4:00 p.m. and 5:00 p.m., so depending on the hotel where you are staying the arrival time may vary between 5:00 p.m. and 7:00 p.m.

If my hotel is not on the pickup list, can you pick me up at a different location?

Yes, only if this point is in the Bávaro area, in this case, it is necessary to specify in your purchase notes that you require assistance to coordinate your pickup and to get in contact with our customer service team.