Frequent questions

1. How can I buy the tickets?
You can buy your tickets on our website or you can send us an email to You can also reach us in every hotel in Bávaro, Punta Cana, La Romana and Bayahive via the best touroperator or our own vendors. Do not hesitate to contact them to buy your tickets.

2. Is every activity included?
Yes. With your ticket you’ll be able to enjoy our safari, to ride our beautiful horses or to get the best of our buggie ride. If you are rather the adventurer, don’t miss the Quick Jump or the zip-line and, from December 2016, our state of the art chairlift.

3. Can I join the activities if I am pregnant?
Sure you can enjoy the safari, the chairlift and de Dominican buffet, but due to safety reasons pregnant women are not allowed to take part in the other activities such as horse riding, Quick Jump, zip-line or buggie ride.

4. Can I join the activities if I suffer from a back pain condition?
We don’t recommend some of our activities to those who suffer of back pain (Horse Riding, Quick Jump, Zipline…). Please, ask your doctor.

5. Are there any limitations regarding to height or weight?
People who are more than 250 lb or less than 3’11’’ tall can’t go Horse Riding or enjoy the Quick Jump or the Zipline activities due to safety reasons.

6. Can I use my own photo or video cameras?
The use of your own devices is forbidden in the Zipline and the Quick Jump but you can use them in several moments in the rest of activities. Anyway, we recommend you not to use your own devices as they can be easily damaged and your safety might be compromised. Please remember that The Hacienda professional photographers will take the best pictures and videos of your stay with us.

7. Are there group fees?
Yes. Please contact if you need any further information.

8. We are traveling with our baby. Will we have to pay for his ticket?
No, if your baby is less than 2 years old or less than 90 cm tall, you will not have to pay for your ticket. Consider that babies or people under 90 cm will not be able to participate in some of the activities, but don’t worry, we have a Kids Club where your children can spend a day full of fun while you enjoy one full of adventure.

9. Can I smoke in the venue?
Yes, in the designated areas.

10. Where can we eat in The Hacienda Park?
Meals in our Dominican restaurant are delicious, enjoy!

11. Can I bring some food with me?
Due to hygiene and safety reasons only baby food is allowed to be brought from the exterior. You can find whatever you need in our restaurant and vending machines.

12. Is there any special fee for over 65 visitors?
Sorry, but no. They enjoy as much as younger people, so…

13. There are activities that I prefer not to do. Can I cancel an activity and get a discount?
Our package includes 7 activities and the price is always $ 99, you can always prefer not to do any activity and wait for your group to return enjoying our wonderful views or buy a snack in our bar.

14. I do not require transportation. Can I get to the park in my car?
Yes, once you have purchased your ticket contact us at so that we can send you the exact location and necessary references to arrive.

15. Can we cancel and get our refund?
Yes, we have a refund policy focused on the benefit of our customers. See our CANCELLATION AND CHANGE POLICY.