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FREQUENTLY ASKED QUESTIONS

ABOUT ADMISSION

If I purchase online, when will I receive my tickets?

After making your online purchase, you will receive a confirmation of the transaction automatically, and within a period not exceeding 48 hrs, you will receive by email a booking confirmation where you can find your tickets and your confirmation numbers. It will be necessary to present a copy of this last email or display it on the screen of your mobile device or tablet upon attendance.

What happens if I make an error in my data or tour date?

You can mail us on info@s843784305.onlinehome.us and request the correction of your data or the change of your reservation.

Can I use my card in the currency of my country to pay through the website?

Yes, it is possible. 

What happens if the person who made the payment will not go to the park?

Payment may be made by a different person to the one who made the reservation. You will only require the confirmation number and/or confirmation emails.

Can I present my confirmation number on my mobile phone or tablet?

Yes, it is possible, actually, we recommend doing it this way to avoid printing on paper. We are pro ecology.

GENERAL QUESTIONS ABOUT LA HACIENDA PARK

What’s the entrance fee?

Our all-inclusive fee is $99 USD per person, covering all 7 activities in the park. Prices may change without prior notice or for specific promotions.

What does my entrance include?

It includes roundtrip transportation from specified pick up points, as well as the 7 experiences at La Hacienda Park.

Is there a special price for children?

We don´t have a special price for children.

What is the minimum age allowed inside the park?

There is no minimum age allowed for entry to the park. However, the minimum height to participate in La Hacienda Park´s activities is 110 and 120 cm.

How long does the complete activity last?

It is a full day activity and regularly lasts about 6 to 7 hours from pick up until return to your hotel. 

Will i be able to do the 7 experiences in a single visit to the park?

Yes, in fact, the tour is specifically designed so that all visitors can enjoy all activities within the designated time frame.

Can i give up one of my experiences and receive a special price? 

It is not possible to get a lower price, even if you choose not to participate in all of the activities. If you prefer, you can opt out of any activity, but the price is fixed at $99 USD.

Can i repeat once or several times the same activity?

The daily program is designed so that everyone can enjoy all 7 activities, so you will have to follow the scheduled activity circuit without the possibility of repeating any of the activities.

Are there activities for my young children to enjoy while I am doing the La Hacienda Park´s attractions?

We have a kids club and staff that will take care of the little ones who cannot enjoy La Hacienda Park´s activities. In this way you can spend a day full of adventure, while the kids enjoy a day full of fun.

Are there any additional costs that i should consider?

You can enjoy the 7 experiences including your roundtrip transportation for only $99 USD. However there are optional snacks and drinks at the grocery stores that must be paid for separately. The purchase of the photo package is also optional and is not included in the USD 99.

ABOUT FOOD

Can i bring my own food or drinks to La Hacienda Park?

No, bringing any kind of food or drink with you to the park is prohibited. We have stores where you will be able to buy drinks and snacks. In addition to this, there are different spots in the park where drinking water is available.

Can i bring food for my baby?

Yes, food for babies is permitted at the park.

What kind of food do you serve at the Dominican buffet?

At our buffet you will find rice, beans, fried chicken, a salad bar, stews, fish, pasta, bananas, jello, rice pudding, and more. 

Are drinks included in the buffet?

Our Buffet does not include drinks, but you’ll be able to buy them at our stores at very reasonable prices.

CHAIRLIFT

What does the chairlift activity consist of?

The chairlift activity in our park offers you the chance to enjoy a comfy ride on suspended seats attached to cables. This transportation system, built by expert Europeans, ensures maximum safety so you can relish the breathtaking views of our park, surrounded by lush tropical jungle. The ride spans 720 meters and reaches an elevation of 200 meters, providing a tranquil and panoramic experience. Keep in mind that you’ll need to take the chairlift before doing the zipline, as it takes you up to the starting point of the zipline.

How long is the chairlift ride?

The chairlift ride in our park covers a distance of 720 meters and ascends 200 meters. Get ready to immerse yourself in a peaceful and scenic journey, allowing you to admire the natural beauty in all its splendor.

What is the maximum weight for the chairlift?

The maximum weight per person is 150 kg, and you should also have a minimum height of 120 cm and a waist circumference of less than 106 cm.

What is the minimum age for the chairlift?

There’s no minimum age for the activity; however, you must have a minimum height of 120 cm to ensure your safety during the ride.

ZIPLINE

What does the zipline activity consist of?

The zipline activity in our park is renowned for being an exhilarating and standout experience in Punta Cana. It involves a tour that includes 5 ziplines (towers), covering a total distance of over 2 kilometers. During this activity, you’ll have the chance to glide at a speed of 70 km/h while crossing the Anamuya jungle. Safety is our top priority, as we have an automatic braking system and safety guides who will accompany you throughout the entire journey. Enjoy the adrenaline and fun of ziplining in a stunning natural setting.

How long is the zipline tour?

The tour includes 5 modules (towers), covering a total distance of over 2 kilometers. Get ready for a thrilling and exciting ride as you traverse through the jungle.

How fast will I go when on the zipline?

During this activity, you’ll have the chance to glide at a speed of 70 km/h while crossing the Anamuya jungle.

What is the maximum weight for the ziplines?

The maximum weight per person is 114 kg, and you should also have a minimum height of 120 cm and a waist circumference of less than 106 cm.

What is the minimum age for the zipline?

There’s no minimum age for the activity; however, you must have a minimum height of 120 cm to ensure your safety during the ride.

QUICK JUMP

What is the quick jump activity all about?

The “quick jump” is an exhilarating activity we offer here at La Hacienda Park. It involves jumping from a 20-meter-high elevated platform, just like a controlled freefall! We secure you with harnesses and ropes to ensure your safety at all times. Imagine the sensation of leaping into the void and experiencing the adrenaline rush as you rapidly descend towards the ground. It’s a unique and thrilling experience in a safe and controlled environment at La Hacienda Park. We’re confident it will be an unforgettable adventure!

How high is the platform for the quick jump?

The elevated platform stands at 20 meters high and is equipped with all safety measures to allow you to make a controlled jump.

What is the minimum age for the quick jump?

There’s no minimum age for the activity; however, you must have a minimum height of 120 cm to ensure your safety during the jump.

What is the maximum weight for the quick jump?

The maximum weight per person is 114 kg, and you should also have a minimum height of 120 cm.

HORSEBACK RIDING

What is the horseback riding activity all about?

The “horseback riding” activity offers you the opportunity to venture into the Anamuya jungle and enjoy a wonderful experience riding one of our native Criollo horses. These horses are from the region and are specially trained and semi-wild to provide you with a tranquil and safe ride. No previous experience is required, as our horses are docile and easy to handle, and our expert guides will be by your side at all times to offer support. Even the little ones can enjoy this exciting ride. Experience horseback riding at La Hacienda Park.

What type of horses do you have for the horseback riding activity?

In our park, we have a variety of native Criollo horses from the Dominican Republic. These horses are known for their endurance, agility, and calm temperament. They have been carefully trained and kept semi-wild to offer a safe and enjoyable experience to our visitors. Whether you are an experienced rider or a beginner, our Criollo horses will provide you with a comfortable and pleasant ride as you explore the beautiful jungle surrounding La Hacienda Park. Come and enjoy an unforgettable horseback riding experience with our magnificent Criollo horses. We await you with open arms!

I’ve never ridden a horse before; can I do the activity without any problems?

No worries! Our Criollo horses are very docile, and our professional riders will be by your side at all times. So, if you’ve never ridden a horse before, you’re in luck! You’ll learn a lot about this beautiful animal and enjoy this incredible experience.

What is the minimum age for horseback riding?

There’s no minimum age for the activity; however, you must have a minimum height of 120 cm to ensure your safety during the ride.

What is the maximum weight for horseback riding?

The maximum weight per person is 114 kg, and you should also have a minimum height of 120 cm.

BUGGIES

What is the buggies activity all about?

The buggies activity in our park offers an exciting adventure tour through the mountains of Anamuya. Get ready to explore steep climbs and muddy areas, experiencing the true thrill of off-road driving. Our buggies, available only in 4-seater capacity, are equipped with seat belts and mechanical reinforcements for your peace of mind. Additionally, the speed is controlled so that everyone, including the little ones, can enjoy this incredible experience.

Do I need a driving license to operate a buggy?

Yes, a valid driving license and a minimum age of 18 are required. This is to ensure safety and avoid any accidents that could harm your passengers or other park visitors while driving through the adventure terrain.

What types of buggies do you have?

We have the Cobra model, which is known for its excellent quality. This type of buggy comes equipped with mechanical reinforcements, seat belts, and controlled speed. We are committed to providing you with a safe and thrilling experience in our high-quality buggies.

What is the capacity of the buggies?

Our buggies at La Hacienda Park have a maximum capacity of 4 people. If you come in a larger group, we can arrange multiple buggies to ensure that everyone can enjoy this fun experience together. If you are a couple, you may share the vehicle with two other people, and we’ll offer the opportunity to switch drivers to allow everyone to drive the buggy. If you visit alone, you can ride with one of our guides or accompany other visitors. Additionally, please note that if you have purchased the VIP package, you have the right to decide whether you want to ride alone or as a couple within the buggies, in this case, without the need to be accompanied by other couples. Get ready for fun and adrenaline!

What is the minimum age for the buggies activity?

There’s no minimum age for the activity; however, you must have a minimum height of 120 cm to ensure your safety. If you want to drive, you need to have a valid driving license and a minimum age of 18 years.

What is the maximum weight for the buggies activity?

For this activity, there is no maximum weight limit, so everyone can enjoy it. However, you need to have a minimum height of 120 cm.

DOMINICAN SAFARI

What does the cultural safari activity at Hacienda Park entail?

Our cultural safari is designed for you to discover the traditional lifestyle of the Dominican Republic and immerse yourself in its local customs. To get there, you’ll drive in your buggy and explore cocoa plantations and the evolution of coffee. Additionally, you’ll have the opportunity to taste the incredible mamajuana and savor our freshly made chocolate and coffee. Moreover, you’ll get to visit colorful houses in the village and enjoy our most picturesque and representative farm animals from the area.

What is the minimum age for the safari activity?

There’s no minimum age for the activity; however, since we use buggies to get there, the same restrictions as for the buggy activity apply, which are a maximum weight of 114 kg and a height above 120 cm.

What is the maximum weight for the safari activity?

It’s essential to consider that this activity is reached using the buggies. Therefore, the same restrictions as for the buggy activity apply, which are a maximum weight of 114 kg and a height above 120 cm.

What type of fauna will I encounter during the cultural safari?

Our safari is focused on Dominican culture, so you’ll see farm animals such as goats, ducks, donkeys, chickens, and more. Additionally, you’ll receive information about Dominican coffee cultivation and drying, as well as insights into the lives of mountain families. Likewise, you’ll have the chance to taste the coffee we grow and the original Dominican cocoa recipe.

ABOUT ACTIVITIES RESTRICTIONS

Do I need a driving license to drive a buggy?

Yes, you must have a valid driving license 

Do I need to know how to ride a horse to do the horseback riding activity in La Hacienda Park?

No, you can ride even if this is your first-time horseback riding

What’s the maximum weight permitted for the ziplines?

250 pounds (114 kg). And a minimum height of 47”.

What kind of animals will I see at the safari?

Our safari is focused on Dominican culture, you will see farm animals, be able to learn more about crops, coffee, and the family lifestyle in the mountains. You will be able to taste our coffee and the original Dominican cocoa recipe.

ABOUT MY VISIT

Does the park has a bathroom area?

Yes, we have bathrooms, showers, wardrobes, and lockers.

Can i bring my own camera?

Yes, but there are specific areas inside the park for taking pictures. For safety reasons you can’t take your camera to all activities.

Where is La Hacienda Park located?

La Hacienda Park is located in the Anamuya Mountain, 30 to 40 minutes from Bávaro and Punta Cana. You don’t have to worry about transportation; our tour includes it.

Can i get there in my own car?

Yes, once you have purchased your ticket, please contact us to send you the exact location and GPS coordinates.

Can i bring my pet?

It is not possible due to the nature of La Hacienda Park´s activities and facilities. 

RESERVATIONS, CHANGES AND CANCELLATIONS

How can I get in touch with your customer service?

You can contact us through our e-mail address info@s843784305.onlinehome.us, on our web site chat, or at our phone number (+1) 809 284 29 54

At what times can I contact you?

You can contact us from 9:00 to 18:00 (Local hour -4GMT) Mondays to Saturdays on our phones or chat. We are available 24 hours a day via e-mail. 

What happens if I can’t make it to my excursion?

You can change the date up to 48 hours before the excursion. You can also cancel and get a 100% refund if you cancel 48 hours before the day of the excursion.

Is there a changes and cancellations policy?

Yes, check the details at: Politicas de Privacidad

ABOUT TRANSPORTATION

How can I find out if my hotel is included on the pickup list?

When selecting the purchase option on our website, you can also find a list of hotels where pickup is available.

What is the pick up time?

Pickup times vary depending on the hotel where you are staying, once you select your hotel and travel date you will be assigned a pickup time. Pickup times are scheduled between 7:00 AM and 9:00 AM local time. 

At what time will I be back in my hotel?

Departure time from the park is between 4:00 p.m. and 5:00 p.m., so depending on the hotel where you are staying the arrival time may vary between 5:00 p.m. and 7:00 p.m.

If my hotel is not on the pickup list, can you pick me up at a different location?

Yes, only if this point is in the Bávaro area, in this case, it is necessary to specify in your purchase notes that you require assistance to coordinate your pickup and to get in contact with our customer service team.

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